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Welcome to our Warranty Page.

We want you to be really, really happy.

At Jupio US, we pride ourselves on offering the very best products in our category and will bend over backwards to make sure you are totally thrilled with your new purchase. In order to ensure that, we need you to register your products. Don’t worry. It takes no more than two minutes (and that’s if you’re a slow typer.)

You should register any of the products you have bought from us. Simply click the Register button below.

A reminder: Please be sure to keep your original Bill of Sale in a safe place. You will need to submit it with any request for Warranty Service.

Each Jupio product features a three (3) year warranty. Should you have any questions concerning the warranty, please feel free to contact our customer service. The period of warranty is also mentioned on the packaging of the product. You can find each products warranty period below. Click the button below for exclusive Jupio benefits!

If you’re visiting this page and you live in another country

If you bought your product from a Dealer in the U.S. but you reside in another country, please know that we will happily service your product but you will be responsible for shipping charges to and from our U.S.-based service facility. Thank you for understanding and remember to support your local dealer.

3 years of warranty
Digital camera and camcorder batteries
Broadcast batteries
Mobile phone batteries
PowerVault series
Battery chargers
Battery grips
Cables and USB accessories
All other Jupio products 

DOA warranty*
Alkaline batteries
Coin cell batteries
Lithium batteries

*DOA means "Dead on arrival." When a product is defective from the first moment you are using it.

Important note about defective batteries
As the lifespan of a battery is always limited, the warranty conditions which relate to the batteries deviate from the standard warranty conditions. It’s a normal process that a battery shows wear after being used for a certain period of time. The more intensive the use, the sooner power loss will occur. Permanent power loss can also occur when you store batteries for a long time without charging it. Our advice: never store an empty battery: always charge it before storing and re-charge every 6-9 months!

No warranty will be given:
1. When defects are caused by gross negligence.
2. When the product has been opened or repaired.
3. In case of bump-, fall- or water damage.
4. In case of short circuiting.
5. When a battery is stored uncharged for a longer period.
6. When a battery experiences loss of power after heavy usage. 

Authorized Resellers
Your Jupio product (“Product”) has been carefully manufactured, has passed many quality assurance checks and has been thoroughly tested before shipment. If bought new in the USA, Jupio products are warranted by MAC Group for 3 years from the date of purchase to the original owner, against defects in materials and workmanship. This limited warranty applies only to Products that were purchased from MAC Group or a MAC Group authorized retailer, unless otherwise prohibited by law. MAC Group Products are legitimately sold only by authorized sellers who are required to follow MAC Group’s policies, procedures, and quality control standards. MAC Group reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites. This limited warranty does not apply to any defects due to normal wear and tear, damage due to misuse, alteration to the product, negligence, nor modification or servicing performed by others.

Requesting Service
Jupio products purchased in the USA requiring service may be sent through your local authorized dealer or directly to the Jupio Service Department. International Shipping is not covered under warranty service. Products must be carefully packed and insured and sent together with a description of problem and details on the best method to contact you. If requesting Warranty Service, then proof of purchase (copy of dated bill of sale) must be included. After we receive and evaluate your product, we will contact you to discuss the service options.

Where to Send for Service
MAC Group
Jupio Service Department
75 Virginia Road
North White Plains, NY 10603

Repaired equipment is subject to a 90-day limited warranty, covering only re-repair if necessary and not consequential damages.

There are no warranties which extend beyond those stated herein.  Any implied warranties that may be applicable to Products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty.  Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Under no circumstances shall MAC Group be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability.  Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.  This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

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