Parts and Service

We offer personal assistance in the USA via e-mail and telephone and will respond to promptly during the business week, Monday ~ Friday, 9 am to 5 pm Eastern Time.

To check on an order: sales@jupious.com
To inquire about a return: returns@jupious.com
For technical support: support@jupious.com
For service and repairs: service@jupious.com
To order replacement parts: parts@jupious.com

Limited Warranty
Your Jupio product has been carefully manufactured, has passed many quality assurance checks and has been thoroughly tested before shipment. Each Jupio product features a limited one, two or three year warranty. Should you have any questions concerning the warranty, please feel free to contact our customer service. The period of warranty is also mentioned on the packaging of the product. To check the warranty period for your product, please see the Warranty Page. 

Requesting Service
Jupio products purchased in the USA requiring service may be sent through your local authorized dealer or directly to the Jupio Service Department. International Shipping is not covered under warranty service. Products must be carefully packed and insured, and sent together with a description of problem and details on the best method to contact you. If requesting Warranty Service then proof of purchase (copy of dated Bill of Sale) must be included. After we receive and evaluate your product we will contact you to discuss the service options.

Where To Send for Service
MAC Group
Jupio Service Department
75 Virginia Road
North White Plains, NY 10603


Repaired equipment is subject to a 90-day limited warranty, covering only re-repair if necessary and not consequential damages.

The foregoing warranties are exclusive and are in lieu of all other warranties, whether written, oral or implied. There is no warranty of merchantability in any respect other than expressly stated above and no warranty of fitness for a particular purpose. Jupio shall in no event be liable for losses, direct or consequential damages, or inconvenience caused by the failure or malfunction of this product.

For service outside of USA please contact your local authorized distributor for support.

Return Policy

Jupio prides itself of building the best equipment and providing unparalleled customer service. Our goal is to make sure our customers who share our passion are completely satisfied. However, if you need to return an item, we're here to help.

You have 30 days to return your merchandise. Returned items must be in their original packaging and in new and unused condition. Please include a copy of the packing list, a note explaining the reason for the return, and whether you would like an exchange of equal value or to be credited (excluding shipping). While there is no restocking fee, shipping charges will not be refunded.

In the event you feel there is a manufacturing error, please contact the Service Department and we’ll do our best to make things right.